Frequently Asked Questions

Flowers Related

  

Where does your flowers come from?

Our flowers came from a variety of countries all over the regions, including Africa, Holland, Japan, Italy and Taiwan, etc.

We handpicked the flowers personally from our local suppliers to ensure its 100% freshness

 

How long can the flowers last?

The fresh flowers will typically last for around 3-5 days in Singapore’s humid and hot weather. Make sure to keep the flowers in a well-ventilated room away from direct sunlight to prolong its life.

For our coloured baby breath series, the bouquets can be kept in its original floral wrapping and it will gradually turn into dried flowers. The colour will still stay and the bouquet can thus be kept for around 1-2 years for display or decoration. 

For our everlasting series, the flowers can last between 6 months to 1 year if they are displayed in a room with a cool temperature away from direct sunlight and avoiding any water.

 

How do I care for the flowers?

The flowers can be taken out from the wrapper after 1-2 days. Trim the stems by cutting the ends at a slant and put it into a vase filled with fresh water.

Change the water regularly and display the flowers at a cool spot away from direct sunlight. To prevent contamination, do make sure to remove any fading petals, leaves or stems from the water.

 

 

 Orders and Payment related

 

How do I order? 

Select your preferred flower bouquet from the website together with the available options and add to cart. Do remember to select your preferred date of self-collection/delivery.

Check out by entering the relevant details. Upon completion of checking out, do note that your order is only confirmed if payment is made. We will contact you within the next 24 hours if there are any issues with the order such as an invalid collection/delivery date or if there are supplies issues for the flowers.

 

How do I know if my order is being processed? 

You should receive a order confirmation email from us upon placing a order and your order will be confirmed if you have already made payment, unless we contact you within the next 24 hours.

 

 

Refunds/Cancellation of Orders

Am I able to get a refund if I would like to cancel my order?

We will always try our best to help you with your cancellation and refund requests should you have any change of plan. Thus we offer our customers the following 2 options should anyone like to cancel their orders and get a refund if you notify us 5 days in advance:

1) We can offer you a refund of the full value of your order in the form of a voucher for your future purchase with us.

2) We can offer you a refund of the full value of your order minus a 10% or $10 admin fee (whichever is higher) in the form of direct bank transfer. Appreciate your understanding that the admin fee is needed to help us cover for the refunding costs already charged to us by the credit card companies as well as payment provider.

 

What if I would like to cancel my orders less than 5 days in advance?

Any cancellation requests made less than 5 days in advance will be subjected to our review and we reserved the full rights to decline the refund request as we would have already made preparations for the orders.

 

 

Delivery/Self-Collection Related

Can I do self-collection for my order? 

There are strictly no more self-collection. All flower orders are now inclusive of islandwide standard delivery. 

 

What are the slots for delivery?

 

All flower orders include islandwide standard delivery between the following time. 

Delivery timing: 10.00am - 5.00pm 

For delivery requests at specific timing, a surcharge of $30 applies.

(Valentines' Day period strictly no specific time delivery)

For delivery to the following special locations, a surcharge of $15 applies.

Special Locations: Sentosa, Changi Airport, Tuas, Jurong Island and Army Camps.

 

Who does the delivery? 

We have engaged a trusted third-party courier to deliver all our bouquets.